20 March 2020
To our Valued Customers:
The novel coronavirus (COVID-19) is a global event we continue to monitor closely. Our focus is twofold: (1) ensuring the health and safety of our employees, customers and communities, and (2) ensuring that we meet the expectations of our customers.
ePac is and always has been focused on health and safety and during this COVID-19 crisis, balancing that focus with keeping our manufacturing facility open. We are following guidance the UK Government guidance and communicating the information related to personal health and safety to all our employees. We are currently well stocked, with our supply chain predominantly UK and European produced.
However, since this is uncharted territory and we cannot forecast where and by how our company could be affected, there is a chance that we will not be able to meet 10/15 day lead times. In the event your orders may be late by a few days, we will immediately communicate this to you.
Finally, we want to respect your concerns, so if you would prefer our sales people not visit you, please just let them know. Please know we are with you to navigate how your business handles these uncertain times. Your health and the health of your business is our main concern; however, stopping the spread of the virus as much as we can is also a high priority. Please contact me if you have any questions.
In case of any changes or further updates, we will inform you via email. Thank you for your understanding and cooperation and, of course, your business.